exchange policies
order exchange
Purchased products can be exchanged within 7 days from the date of purchase.
As we work with limited editions, it is not possible to guarantee exchange for a product of the same edition . The exchange can be made for products available at the customer's choice.
SOLD OUT EDITIONS PARTS WILL NOT BE EXCHANGED. Once the series is exhausted, the pieces will not be exchanged, except for reasons of defect.
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Default exchange:
All freight will be paid by NOVE 13 (return of defective product and shipment of new product). As long as to the same address.
Defects resulting from misuse are not subject to exchange. The repair of the part can be evaluated.
Exchange for another product:
Shipping will be paid by the customer.
The exchange may be made without reason on the part of the customer, provided that the items described here are observed (respecting deadlines and conditions).
When choosing to exchange a higher value product, the difference must be paid in full by the customer.
RETURN FOR PURCHASE REPENTANCE
Purchased products may be returned without any reason on the part of the customer within 7 days from the date of purchase, in accordance with the Consumer Protection Code.
All products must be returned in their original packaging together with the graphic materials.
The value of the product will be fully refunded.
The value of the return shipping of the product will be paid by the customer.
ITEMS NOT SUBJECT TO EXCHANGE
Customized pieces (Containing engravings of: dates, characters, names, numbers, specific artwork developed exclusively for the client, changes in chains and other customizations requested by the client).
Unique pieces will not be exchangeable.